The Rescale Help Center brings together self-service help, AI-powered assistance, ticket-based support, and official product documentation — all accessible directly from the Rescale platform or the Help Center website.
Accessing Help from the Rescale Platform
After signing in to the Rescale platform, help is always available from the Help menu in the lower-left corner of the interface.
From here, you can:
Chat with Rescale Support (AI or live support, depending on your plan)
Browse Help Center articles
Create and track support tickets
Chatting with Rescale Support (AI Support Assistant & Live Support)
Selecting Chat with Rescale Support opens a support widget directly on the platform.
From the widget, you can:
Start a conversation with Rescale’s Support Assistant
Search for help articles
Create a support ticket
Depending on your support plan, you may also see an option to chat live with a Rescale Support Engineer. Customers without paid live support will interact with the chatbot or will need to create a support ticket.
Creating a Support Ticket from the Platform
You can create a support ticket without leaving the Rescale platform.
From the support widget:
Select Create a ticket
Enter a title, description, priority, and any attachments
Submit the ticket
Tickets created here are immediately tracked and associated with your organization.
Searching Help Articles Within the Platform
Help Center articles can be viewed directly inside the platform using the support widget.
Using Search for help, you can:
Browse Help Center collections
Open and read full articles
Navigate article tables of contents
Scroll through content without leaving your current page
This is the fastest way to find answers while actively working on the platform.
Browsing the Full Rescale Help Center
Selecting Help → Help Center takes you to the full Help Center website.
Here you can:
Browse all Help Center categories
Search for articles across all topics
Access the Tickets Portal
View longer or more detailed documentation
Creating and Tracking Tickets from the Help Center
Support tickets can also be created from the Help Center website.
From the Help Center:
Open the support widget to create a ticket
View confirmation details after submission
Use the Tickets Portal to:
View all tickets for your organization
Filter tickets created by you
Check ticket status and updates
This is the central place to track ongoing support requests.
Accessing Rescale Product Documentation
The Help Center also provides direct access to official Rescale Product Documentation.
From the Help Center:
Select Product Docs
Browse structured documentation topics
Follow step-by-step guides such as Getting Started and Running a Basic Job
Product documentation is ideal for learning platform fundamentals, workflows, and best practices.
Conclusion
The Rescale Help Center is designed to meet you where you are — whether you want quick answers from the Support Assistant, to browse help articles, submit a ticket, or explore detailed product documentation.
Use the embedded tools and resources to get the most out of the Rescale platform, and reach out anytime support is needed.